Community FAQ's

Community FAQs

Amenity Access

Pool

• What are the operating hours of the pool?

The pool season typically runs from Memorial Day to Labor Day. During season, the pool is open every day from 11:00 AM – 8:30 PM. 

• How many guests can I have at the pool?

Residents are permitted up to 4 guests at any time. 

• Where is the pool located?

The pool is located at 604 Daisy Dr. DeSoto, TX 

• Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool . 

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code. 

Once logged in, select the "Architectural Review" feature from the left-hand side menu. Then, click on “Submit Project” and fill in the necessary fields. Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You may also upload any files or pictures you may have during this process. The feature is not available on the Phone app, so this can be done on the website. Once your project has been submitted, kindly log back in to see the status of your request.

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the <Architectural Review Board – Candle Meadow>. This committee of <volunteer homeowners> is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

If you have not heard from the Community Manager or <Architectural Review Board – Candle Meadow> within 4 days from the date of submission, please submit a request via TownSq or email your Community Manager at DCMHmanager@goodwintx.com. 

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are fourth Thursday of each month at 7:00 pm via Zoom and are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for lawns, fences, and anything on their property. 

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Monday and Thursday – Regular trash 

Wednesday - Recycling

Thursday - Small Bulk/Brush

• What is the bulk pick-up schedule for my community?

Each home will get 12 on-call large quantities of bulk items or unbundled brush collection each year. Republic services will collect the items within 5 business days of your request. Please call the DeSoto Action Center at (972) 230-9600 to request your monthly pick-up collection.

• How do I get electric/gas/water/trash service? 
  •  https://www.ci.desoto.tx.us/

How do I get a mailbox key?

No cluster mailboxes

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSq App: Submit a request via our web and mobile application.  

• Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• Community Manager: Via email DCMHmanager@goodwintx.com

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

Owners will pay their Assessments in their tax bill to Dallas County. Here is the contact information for Dallas County:

•  
• Payments by mail must be made by cashier’s check, personal check, or money order to:
•     John R. Ames, CTA
       Dallas County Tax Assessor/Collector
       P O Box 139066
       Dallas, Texas 75313-9066
•  
• To view your current statement go to:
• https://www.ci.desoto.tx.us/ 

• Where can I find my account number?

Contact our Customer Service team at 855-289-6007.

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

• How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com 

• How much does a lender questionnaire cost?

Visit the Goodwin website at www.goodwintx.com for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at www.goodwintx.com

• I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via theGoodwin website at www.goodwintx.com

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

• How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.